Shipping and returns

ORDERS AND DELIVERY

Here at Gail Louise jewellery our goal is to get your fantastic hand crafted jewellery to you as quickly as possible.  All of our items are completely handmade and hand finished so our goods can take up to 5 working days to reach you in the UK. ( Longer for overseas)

Please check dispatch times for 'made to order' items before placing your order.

Please be patient with us as everything is hand made in our workshop in Cheshire

As soon as we have received your jewellery order, we will endeavour to despatch within 3-5 working days of ordering.  If you need any of our hand made jewellery urgently or if you have a deadline please call us on 01928 581506 (9am – 5pm Monday to Friday) and we’ll try our best to help

Please note you will need to sign for your parcel so please make sure you enter an address where someone will be in to do this

Standard rate UK Delivery

£3.50 delivery (Anywhere in the UK for items up to the value of £50 and at buyers own risk!)

Special delivery (signed for) UK Delivery

£6.50  delivery (Anywhere in the UK)

! FREE UK DELIVERY ON ALL ORDERS OVER £100 !

Worldwide Shipping

£19.95 (Allow 14/30 working days from goods being dispatched)

RETURNS

We want you to be completely happy with your purchase so if you change your mind or are unsatisfied with your goods, we are more than happy to offer you an exchange or refund.  Please return the goods to us in the same condition in which you purchased them, in the original packaging, and with your receipt, within 14 days of the goods being received when purchased online. Buyers are responsible for return postage costs.

If you are from outside of the UK please make sure you mark your package as 'RETURNED GOODS'. If you fail to do this the parcel may incur import duty charges. Any such charges will be deducted from your refund.

If you have purchased the goods online please email us to obtain a Returns Authorisation Code, which will be emailed back to you by return.  Once to have the code please return the goods to us in the original packaging, securely and protectively packaged to: Gail Louise Jewellery, 141 Boston avenue, Runcorn, Cheshire WA7 5XL.  We do not take responsibility for goods that don’t reach us or that have been damaged in the post.  We strongly suggest that you return the goods via Royal Mail Special Delivery or similar.  We do not refund return postage costs.

All faulty goods will be replaced where possible, or money refunded in the event that a replacement is not available. Refunds will be made in the same method of payment used for the purchase.

*Please allow slightly longer for delivery during the current COVID-19 situation*